TERMS & CONDITIONS OF STAY

Terms and Conditions

The following Terms and Conditions apply to all bookings made via the internet, telephone or in person. All Bookings at the Glamping Site are subject to these Terms therefore we kindly ask that you take a moment to read them prior to making a Booking.

Arrivals And Departures

You may Check in from 16:00. We operate a self-check in system, where you will have received a code on the day of your arrival via e-mail, to access the key to your Pod. 

On your day of departure, we ask that you vacate by 10:00 and deposit your key in the key drop box as you exit the site.

Booking And Payment

We request full payment when booking via our website. Receipt of the payment secures your booking. 

Occupancy

Our pods sleep up to 4 people, however we can provide a travel cot upon request (subject to availability).

We can occasionally accommodate tents alongside your pod, but this is strictly at the discretion of the site manager. Please contact Gwlad Glamping on 01554 890840 to discuss this option.

Only registered guests are allowed on the premises. We do not allow guests to invite visitors here as this is out of compliance with the fire management protocol and insurance. This also ensures the glamping site remains a peaceful place for everyone.

Children

There are many opportunities for play and adventure on our site. Our aim is for children to have a truly enriching experience of space and freedom. Gwlad Glamping is part of a complex that incorporates a working farm and a conferencing centre. There are contingent risks to be aware of including a variety of animals and farming machinery which may be in use. Any further questions, please ask! 

Gwlad Glamping accepts no responsibility for injury incurred on site. 

Supervision of children is essential at all times.

Please be aware of barbed wire on paddock fencing.

Parents are responsible for the supervision of their children on site at all times.

Dogs

Dogs must be kept securely on a lead in all public areas on the site. Please also close the gate surrounding your decked area to ensure that your dog does not roam unattended on the grounds of the site. Be vigilant that if you have a particularly bouncy dog that they are not able to jump the fence around your pod.

Do not enter any fields that have livestock with your dog.

We ask that you clean muddy paws before they enter the pods and ensure that muddy dogs do not lie on the beds or other soft furnishings. There are water taps outside each pod (at the back of the pod).

Dogs are not permitted to join their owners in the hot-tub.

When using the grounds or surrounding areas, please use a dog poo bag for any fouling. Should you run out, bags are available to purchase at CJBC reception. There is a dog waste bin located in the refuse area. Please use this to dispose of any dog waste.

Use of the dog adventure parks are by means of bookings only. Please book your slot via the website.

Hot-tub Usage

We have a safe operating procedure document located in the pods which have hot tubs. Guests must adhere to the rules and regulations stated in this document at all times. Gwlad Glamping cannot be held responsible for your safety whilst you are using the hot tub. Use is strictly at your own risk.

Quiet Time

Guests choose our Glamping Site and visit time and time again because it is small, family-friendly and for the quiet enjoyment of nature. It’s important that all guests feel relaxed and enjoy a good night’s sleep ready for exploring the fantastic coast and countryside. Quiet Time is from 10pm as general noise or loud talking can disturb other people. Therefore, be prepared to respect requests from other glampers if you are disturbing them. 

Guests are requested to always conduct themselves appropriately and to comply with procedures and/or requests with regard to conduct and respect for the property of the site, its employees and guests and their health and safety. 

We reserve the right to refuse accommodation or services or remove you and members of your party from the site if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case, we shall have no obligation to refund you for lost accommodation, other services or any other loss or expenses incurred.

Fire Safety, Camp fires and BBQ

No naked flames, candles or incense may be burnt inside the pod or within the decking area.

For your own safety, a purpose-built fire pit with seating is available for your use in the communal area.  Logs and kindling will be available to buy from Parc y Bocs farm shop. Fires outside of these parameters are not permitted.

Disposable BBQs are not allowed on site due to the fire risk. A communal BBQ can be found within the communal area (weather permitting). 

Do not leave your campfire or barbecue unattended and think carefully about whether to light a fire if it is windy. Supervise the fire until it extinguishes naturally. DO NOT pour water on fire pits as this cracks the hot metal. DO NOT dispose of charred logs into the hedge or ash in the hedgerows as this poses a risk to wildlife. There are fire buckets and fire blankets on site. Please ensure children are supervised at all times.

NO FIREWORKS OR LANTERNS.

Each pod is equipped with a fire blanket. Fire extinguishers are located within a fire cabinet on the grounds of the site (between Daisy & Violet). A rotary alarm can also be found here, to raise awareness of any dangerous fires. Please dial 999 in the case of any emergencies. Assemble in the Assembly Point, located in the Gwlad Glamping car park. Please also make us aware by contacting us on 07506 680787. Full instructions can be found inside each pod.

Animal Welfare

Gwlad Glamping is a working farm, we currently stock sheep, alpacas and poultry. For our animals safety they must be fenced into their own field. Please help us to keep them safe, do not climb on to any fencing or venture into any locked fields.

Please do not feed the animals as they may become ill if fed something they are not used to eating and be aware they may bite or cause injury.

You may be lucky enough to get a glimpse of badgers and foxes at night-time, however we request that all food is suitably stored to avoid scavenging.

Please avoid the temptation of feeding the wildlife.

Recycling And Refuse

A condition of staying here is that you separate glass, cans, plastic, paper, cardboard etc. placing them in the special bins provided. What is left, ie. anything that is not recyclable can be placed in the general waste bin. We want you to visit our beautiful area and leave as small a footprint on nature as possible. Recycling is a fundamental role for all of us and is a key part of everyone’s stay. Each pod is equipped with a recycling bin, a food waste bin and a general waste bin. Please empty these bins upon departure and take them to the refuse area. A glass bin and a dog waste bin can also be located in the refuse area. Do not leave litter anywhere on site and never leave food or rubbish outside your accommodation. Please use the appropriate bins provided in the refuse area near the glamping car park.

Site Safety

Please observe safety signs whilst on-site and do not access any unauthorised areas such as the workshops and woodstores. The site is home to The John Burns Foundation charity, so various activities may take place on site during your stay.

Group Bookings

As we are a small quiet campsite, we only take exclusive (whole site bookings) for large groups. Please contact us directly to discuss this.

Rooms are subject to maximum occupancy rules set by the site. If you would like further details please contact us.

Damage

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your Pod or Glamping Site during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

Parking & EV

The site has its own car park. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage (save as may not be excluded or restricted by applicable law). Electric vehicle charging is available on-site, via TAP. Scan the QR code on the EV charger post to view the charging tariff and to connect. Please note, there is a 5mph limit across the whole site.

No Smoking

Guests are not permitted to smoke / vape in Glamping Pods or public areas. If you are found to have been smoking in your Pod, we will levy a deep cleaning charge equivalent to one night’s accommodation.

Force Majeure

The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures. Travel insurance is recommended.

Cancellation By You

If the booking is cancelled less than 30 days prior to arrival, no refunds are given. Cancellations made at least 60 days prior to arrival will be issued a 100% refund. If you are concerned about the prospect of cancelling, please take out suitable holiday insurance.

All refunds are subject to a booking provider and banking admin fee.

Cancellation By Us

Gwlad Glamping reserves the right to cancel a booking at short notice if we are unable to provide a safe or suitable environment, due to the following:-

Extreme weather conditions, Staff ill health, fire, flooding any other extenuating circumstances beyond our control.

In these circumstances, your full payment will be returned to you. 

Gwlad Glamping cannot accept any financial liability or responsibility for any loss including consequential losses caused by cancellation. As such we advise that suitable holiday insurance is in place.

Please contact us directly for last minute bookings to confirm any availability.

Liability

Some situations and activities may be unfamiliar to you. We will provide advice whenever requested. 

You confirm that:

- By making use of Gwlad Glamping facilities, you accept you are undertaking out-door activities in a natural environment in which all risk cannot be “managed out” and you agree to take responsibility for your own Health and Safety and that of your group jointly and also to ensure responsible and prudent behaviour at all times to prevent accidents.

- Either you have obtained adequate insurance cover appropriate to the activities you may be undertaking, or that after consideration you have decided you do not wish to do so.

- You accept you will be using the facilities as provided at your own risk. Our facilities are maintained in good working order, and we will accept no liability for accidents or injuries howsoever caused.

- If you are aware of any defect of the facilities you must inform the Manager immediately in person or by telephone (01554 890840 or 07506 680787).

- You will secure and insure and take care of all your property and possessions during your stay. We will accept no liability whatsoever for any theft, loss or damage to your property or possessions.

Limitation of Liability

The Company will not be responsible for the loss or damage of any property left in the Pod other than as required under the Hotel Proprietor’s Act 1956 or any other applicable law.

The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.

Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.

Web Site Information

While all reasonable efforts have been taken to ensure the accuracy of information on the Website, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. 

Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.

Thank you for choosing Gwlad Glamping. We look forward to welcoming you to our site.

In these Terms and Conditions the following definitions apply:

Definitions

“Company” or “we” means Gwlad Glamping whose registered office is Canolfan John Burns Centre, Carmarthen Road, Kidwelly, SA17 5AB or its applicable group company (The John Burns Foundation).

“Booking” means the booking for accommodation and/or any other services or items made with us. “Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking. “Pod” means the premises for which your Booking is made. “Terms” means these terms and conditions. “Websites” means www.gwladglamping.com or any other website owned or operated by us. “VAT” means value added tax.

“CJBC” means Canolfan John Burns Centre.